ANSWER:

WILL DELIVER YOUR BALLOON ORDER AS SPECIFIED TO THE DESTINATION YOU CHOOSE WITHIN THE TIME FRAME YOU PAID WITHIN OUR SERVICE AREA.

ANSWER:
MY CUSTOM BALLOONS DOES NOT USE CHEAP PARTY STORE BRAND BALLOONS, WE USE THE BEST QUALITY BRAND BALLOONS SUCH AS QUALATEX, TUFTEX AND BETALLIC TO CREATE YOUR BALLOON BOUQUETS AND CUSTOM BALLOON DECORATIONS.

FOIL BALLOONS FLOAT FOR UP TO 1 WEEK AND LOOK FULL FOR 3-4 DAYS.

LATEX BALLOONS WILL LAST 18 to 20 HOURS.

24 INCH ROUND LATEX BALLOONS FLOAT FOR 3 DAYS HOWEVER THEY WILL LOOK  BEST FOR 24 HOURS IN DOORS.

PARTY STORES USE ECONOMICAL BRANDS THAT LAST 10-12 HOURS

WE CAN ALSO TREAT LATEX BALLOONS WITH HI-FLOAT TO KEEP THEM FLOATING FOR 3-4 DAYS IF NOT LONGER. THE HI-FLOAT LIQUID SOLUTION IS DESIGNED TO SEAL THE PORES OF THE LATEX BALLOON AND KEEP LATEX BALLOONS AFLOAT FIVE TIMES LONGER THAN UNTREATED BALLOONS.

OUR BALLOON DECOR WILL LAST FOR THE LENGTH OF YOUR CELEBRATION AND IN MOST SITUATIONS MUCH LONGER.

ANSWER:

BALLOONS THAT ARE USED OUTDOORS ARE NOT GUARANTEED TO LAST A CERTAIN TIME FRAME AS THE HEAT, WIND, RAIN ETC… AFFECTS THE DURATION OF THE BALLOONS THIS INCLUDES CUSTOM BALLOON DECORATIONS SUCH AS BALLOON COLUMNS AND ARCHES. DARK COLOR BALLOON DON’T DO WELL OUTDOORS AND START BURSTING IN MATTER OF MINUTES.

ANSWER:

WE RECOMMEND ORDERING BALLOON DECORATIONS AT LEAST FIVE BUSINESS DAYS IN ADVANCE. THIS WILL GIVE US ENOUGH TIME TO ENSURE THAT WE HAVE THE BALLOONS AND COLORS WITHOUT HAVING TO CHARGE YOU ANY DELIVERY RUSH FEES.

DELIVERY AND SET-UP CHARGES WILL VARY BASED ON THE NATURE OF THE JOB, WE WILL BE HAPPY TO QUOTE YOU AN ESTIMATE ONCE WE KNOW THE DETAILS FOR THE SETUP WITHIN THE VENUE.

ANSWER:

WE DELIVER WITHIN AN 8 MILE RADIUS FROM ARLINGTON VA 22204

WHEN YOU PLACE A BOUQUET DELIVERY ORDER BY 10AM, WE CAN OFTEN PROVIDE SAME-DAY DELIVERY. OUR CHEAPEST DELIVERY RATE FOR BOUQUETS IS BETWEEN 11:00 A.M. TO 1:00 P.M. ANY TIME AFTER 2:00 P.M. DUE TO RUSH HOUR TRAFFIC EITHER EARLY MORNING OR AFTER HOURS, DELIVERY RATE CHARGES ARE MUCH HIGHER.

LARGE BALLOON DECORATIONS ARE A BIT COMPLICATED BECAUSE OF THE AMOUNT OF BALLOONS THAT NEED TO BE TRANSPORTED AND SETUP.

FOR EXAMPLE, IF WE HAVE A 30 MINUTE RUSH SETUP FOR A DECORATION WE WILL NEED SEVERAL BALLOON DECORATORS TO COMPLETE THE TASK AND THAT WOULD REQUIRE A BULK BALLOON DELIVER RATE AND A RUSH LABOR SETUP CHARGE. CALL US FOR QUOTE.

ANSWER:

BALLOON DELIVERY FEES DEPEND ON THE DELIVERY LOCATION, TIME OF DAY, AND IF THERE ARE ANY ADDITIONAL SERVICES THAT YOU MAY NEED SUCH US SETUP, TEAR DOWN ETC…. OUR CURRENT RATES ARE FOR BALLOON DROP OFF’S ONLY.

FOR THE POSTED DELIVERY RATES WE WILL TRANSPORT UP TO 100 STANDARD 11IN LATEX BALLOONS, BULK BALLOON ORDERS WILL ACQUIRE A HIGHER DELIVERY RATE.

ANSWER:

1. WE SERVICE A 8 MILE RADIUS FROM ARLINGTON, VA, ZIP CODE 22204

2. WE CAN DELIVER TO MOST PLACES WITHIN WASHINGTON DC, NORTHERN VIRGINIA BUT SOME LOCATIONS DO HAVE RESTRICTIONS OR PROHIBIT BALLOONS. IT IS YOUR RESPONSIBILITY TO CHECK IF A DELIVERY CAN BE MADE. PLEASE CHECK FIRST TO ENSURE THAT WE CAN DELIVER YOUR BALLOONS. MY CUSTOM BALLOONS IS NOT RESPONSIBLE FOR A RECIPIENT’S INABILITY TO RECEIVE DELIVERIES AND WILL CHARGE THE FULL DELIVERY FEE AND BALLOONS FOR SUCH UNEXPECTED DELIVERIES. HOWEVER, FOR A SMALL ADDITIONAL FEE WE WILL DELIVERY TO ANOTHER LOCATION. BELOW IS A LIST OF A FEW PLACES THAT YOU WILL NEED TO CONTACT TO SEE IF THEY WILL ALLOW BALLOONS.

• HOSPITALS TYPICALLY PREFER FOIL BALLOON BOUQUETS INSTEAD OF LATEX BALLOON BOUQUETS. SOME HOSPITALS ONLY PERMIT FOIL BALLOONS.

• MOST CHILDREN’S PEDIATRIC HOSPITALS ONLY ALLOW FOIL BALLOONS.

• DELIVERY TO PUBLIC SCHOOLS MAY NOT ALLOWED BALLOONS ALTHOUGH SOME PRIVATE SCHOOLS ACCEPT BALLOON DELIVERIES.

• PRISONS CANNOT ACCEPT BALLOON BOUQUET DELIVERIES.

• FEDERAL BUILDINGS MAY NOT BE ABLE TO ACCEPT DELIVERIES.

My Custom Balloons delivers balloons throughout Northern Virginia and parts of Washington DC that are within an 8 mile radius from Arlington VA 22204

ANSWER:

We dont inflate balloons from other sources, we only work with our balloons.

PLEASE CALL MY CUSTOM BALLOON FOR MORE INFORMATION 571-290-1259

ANSWER:

NO. WE DON’T PROVIDE THAT SERVICE OUR COMPANY NAME IS BECAUSE OF OUR CUSTOM BALLOON DECORATIONS.

ANSWER:

YES, BY APPOINTMENT ONLY, Between 8:30am and 10am AND PLACING ALL YOUR BALLOON ORDER REQUEST THRU OUR WEBSITE

at checkout you will have the option to select Curbside pick up and we will have your order ready within 2 hours or less depended on the balloon order request. once the order is placed we will contact you to confirm the details and guide you thru the process.

ANSWER:

CREDIT CARDS. VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER AND PAYPAL. PLEASE HAVE THE CREDIT CARD NUMBER, EXPIRATION DATE, SECURITY CODE, THE NAME ON THE CARD, BILLING ADDRESS AND ZIP CODE READY WHEN YOU PLACE AN ORDER ONLINE.

Payment is processed by PayPal, you DON’T need an account to pay with a credit card.

ANSWER:

AS LONG AS YOU CALL BEFORE THE DELIVERY DATE AND OR DELIVERY TIME REQUESTED, WE SHOULD BE ABLE TO ADJUST YOUR ORDER. HOWEVER IT MAY DELAY YOUR ORDER TO BE DELIVERED AT A LATER TIME.

ANSWER:

YES. SIMPLY VISIT MYCUSTOMBALLOONS.COM START SHOPPING AND CHECKOUT AS A GUEST.

ANSWER:

A CONFIRMATION EMAIL IS SENT WHEN AN ORDER IS ENTERED INTO OUR SYSTEM FOR ALL CUSTOMERS WITH VALID EMAIL ADDRESSES. IF YOU HAVEN’T RECEIVED A CONFIRMATION EMAIL, YOU CAN CALL US AT 571-290-1259 OR EMAIL: SALES@MYCUSTOMBALLOONS.COM AND PROVIDE US WITH YOUR INFORMATION. HOWEVER GIVE US A COUPLE OF HOURS TO CALL YOU AND CONFIRM THE DETAILS OF THE BALLOON ORDER REQUEST AS EACH EVENT DETIALS ARE UNIQUE.

ANSWER:

We Will Call you To Confirm Your Balloon Order Details And Schedule Your Pickup Time. Orders Are Ready Within 2 Hours After They Have Been Placed.

ANSWER:

We Arrive at 8am, the earliest that we can have the balloons ready is 8:30am and latetes is 10am

ANSWER:

*Drive up to the front of the warehouse in front of Unit 6 and call us at 571-290-1259. Let us know your Name, Order Number, or anything that identifies you to the order and vehicle description.

*An associate will bring out your balloon order in a bag and hand it to you.

*Please note, regardless of the amount of balloons and the size of your car we will give you the balloons in a bag for you to arrange into your car. We do not recommend storing inflated balloons in the trunk of your car.

You can pick up your order or assign an alternate person to pick it up for you. To add an alternate pickup person, enter the first and last name of the person who will be picking up the order in the order form during checkout

ANSWER:

AS LONG AS YOU CALL BEFORE THE DELIVERY DATE AND OR DELIVERY TIME REQUESTED, WE SHOULD BE ABLE TO ADJUST YOUR ORDER. HOWEVER IT MAY DELAY YOUR ORDER TO BE DELIVERED AT A LATER TIME.

ANSWER:

CREDIT CARDS. VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER AND PAYPAL. PLEASE HAVE THE CREDIT CARD NUMBER, EXPIRATION DATE, SECURITY CODE, THE NAME ON THE CARD, BILLING ADDRESS AND ZIP CODE READY WHEN YOU PLACE AN ORDER ONLINE.

Payment is processed by PayPal, you DON’T need an account to pay with a credit card.