Prep work has been done to fulfill your order and scheduling has been secured to assure a smooth delivery based on your request.

Below is our return policies. Call us to cancel an order at 571-290-1259 

Will Not Refund Special Ordered Balloons

• For a full refund My Custom Balloons needs one week notice for cancellation prior to the requested delivery date and time.

• Canceling an order the day of delivery will acquire a $60 to 100% order value. Depending on how many balloons have been filled. Excluding the delivery rate.

• We cannot refund an order once the balloons have been filled especially balloons that are filled with helium.

• If balloons have not been filled, a $60.00 restocking fee will apply.

• Rescheduling? NO problem Call us a week before the scheduled date and time.

• No refund on any of the 30 inch or 36 inch latex balloons, or any special ordered balloons.