My Custom Balloons offers this website, including all information, products and services available from this site to you, the user. By visiting our site and/ or purchasing something from us, engage in our website you agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of these agreements, then you may not access the website, use or request for any services.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.


By agreeing to these Terms of Service, You may not use our products and pictures for any illegal or unauthorized use.


My Custom Balloons reserve the right to refuse service to anyone for any reason at any time.


Material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.


Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the products and services without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, out of stock, suspension or discontinuance of the product or services.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We reserve the right to limit the quantities of any products or services that we offer. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.


In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.  You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.


We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.


Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information.


It is prohibited for using the site or its content: for any unlawful purpose; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service; to spam, phish, pharm, pretext, spider, crawl, or scrape; to interfere with or circumvent the security features of our site. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


You expressly agree that your use of, or inability to use, the product is at your sole risk.  In no case shall My Custom Balloons, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted or transmitted.


You agree to hold harmless My Custom Balloons, service providers, suppliers, and employees, harmless from any claim or demand.


All sales are final unless product is defective, if so let us know immediately as we are aware that some balloons have product flaws. Production flaws consists of leakage along the seam or along the edge of the balloon. We are not liable for punctures caused by you once your in possession of the balloons and decorations or at the time of transporting.


All balloons are sold filled with helium unless you request for the balloons to be uninflated. Please note that we only do balloon deliveries to Northern Virginia Washington DC and Maryland. For a small delivery fee.

Outdoor events

My Custom Balloons does not guarantee that the balloons will last the duration of your event not even for a few minutes. Balloon can and will burst for various outdoor environmental related reasons such as direct sunlight, heat, lose particles in the air, grass, branches, wind, rain to list a few. dark balloons will bust immediately since they retain heat and are made of a thin material.

Return Policy

Since balloons are filled with helium and all balloon orders and bouquets are customized upon your request, prep work has been done to fulfill your order. Below is our return policy. Call us to cancel an order at 571-290-1259 exclusions apply.

  • For a full refund My Custom Balloons needs a 24 hour cancellation notice prior to the requested delivery date and time.

  • Canceling an order the day of delivery will acquire a $25-100% order value. Depending on how many balloons have been filled. Excluding the delivery rate.

  • We cannot refund an order once the balloons have been filled.

  • If balloons have not been filled, a $25.00 restocking fee will apply.

  • Rescheduling? NO problem Call us 12 hours before the scheduled date and time.

  • No refund on any of the 30 inch or 36 inch latex balloons, or any special ordered balloons.


Questions about the Terms of Service should be sent to us at Support@mycustomballoons.com.